Terms of Sale

These Terms of Sale govern every order placed through hadousupply.com. By placing an order you accept these terms, along with our Terms of Use, Shipping Policy, Returns and Refund Policy, Authenticity and Product Condition Policy, and Privacy Policy, all of which are incorporated here by reference.

1. Who You Are Buying From

Hadou Supply is an independent reseller of genuine branded footwear, apparel, and accessories sourced from outlets, authorized retailers, liquidators, and overstock channels. We are not an authorized dealer of any brand we sell, and we are not affiliated with, sponsored by, or endorsed by any brand or its owner. Read the Authenticity and Product Condition Policy before purchasing — it explains our sourcing, our authenticity guarantee, our condition grades, and the limits on manufacturer warranty coverage.

2. Order Process and Acceptance

Placing an order is an offer to buy, not a completed contract. An order confirmation email acknowledges that we received your order; it is not acceptance. The contract of sale is formed only when we ship the item and send a shipping confirmation. Until then, we may accept or decline all or part of your order for any lawful reason.

We may decline or cancel an order, in whole or in part, if:

• The item is out of stock, mispriced, or listed in error.
• We cannot verify the billing information, the payment is declined, or the transaction is flagged by fraud screening.
• The shipping address is invalid, undeliverable, or outside our shipping area.
• We suspect fraud, unauthorized card use, chargeback abuse, or resale in violation of these terms.
• We are prevented from fulfilling by circumstances outside our reasonable control.

If we cancel an order after you have been charged, we will refund the full amount charged to your original payment method. We are not liable for any other loss arising from a declined or cancelled order.

3. Pricing and Pricing Errors

All prices are shown in U.S. dollars and exclude shipping and applicable sales tax, which are calculated at checkout. Prices are subject to change at any time before your order is accepted.

Pricing errors. Despite our efforts, an item may occasionally be listed at an incorrect price. We reserve the right to cancel any order placed at an incorrect price, even after an order confirmation has been sent and payment has been captured. If we do, we will notify you and refund the full amount charged. We are under no obligation to sell at the erroneous price.

4. Product Descriptions and Condition

Every listing states the condition of the item. Items described as new are unworn. Items with cosmetic defects, factory imperfections, missing packaging, or other condition issues are identified in the listing description — including B-grade items — and the specific issues are described there.

B-grade, defect, cosmetic-flaw, and clearance items are FINAL SALE and are not returnable or refundable. The reduced price reflects the disclosed condition. Please read the full listing description and review all photos before purchasing these items.

Photographs are representative. Minor variation in color, shade, stitching, texture, packaging, and factory markings is normal for outlet and overstock inventory and is not a defect.

5. Stock Availability and Backorders

Inventory is limited and sells quickly. Listing an item on the Site does not guarantee availability. If an item becomes unavailable after you order, we will notify you and either cancel that line item and refund it in full, or, if you prefer to wait, place it on backorder.

If you agree to a backorder and the wait extends beyond the estimate we give you, we may offer a complimentary item or store credit as a goodwill gesture for the delay. You may cancel a backordered item at any time before it ships for a full refund of that item.

6. Cancelling Your Order

• Before shipment: You may cancel your order at no cost by emailing support@hadousupply.com. We will cancel the order and refund it in full to your original payment method.
• After shipment: Orders cannot be cancelled once they have shipped. If your order has already shipped, your options are governed by the Returns and Refund Policy.

Because we ship quickly, the cancellation window is short. Email us as soon as possible and we will cancel if the order has not yet been dispatched.

7. Purchase Quantities

We do not currently impose a per-customer purchase limit. We reserve the right to limit quantities, refuse orders, or cancel orders that appear to be placed by resellers, bots, or automated purchasing tools, or that are inconsistent with normal consumer purchasing.

8. Payment

Payments are processed by Stripe, Inc. We accept the payment methods displayed at checkout. By submitting payment information, you represent that you are authorized to use the payment method and that the information you provide is accurate.

Your payment method is authorized when you place the order and charged at or shortly after that time. If a payment is declined, reversed, or fails after the order is accepted, we may cancel the order or withhold shipment until payment clears. We do not store full payment card numbers.

9. Sales Tax

We collect sales tax on taxable orders based on the delivery address, at the rate applicable in the customer’s state and locality, where we are required to do so. Tax is calculated at checkout and shown before you complete your purchase. You are responsible for any other taxes or duties imposed by your jurisdiction.

10. Shipping, Title, and Risk of Loss

Shipping methods, handling times, delivery estimates, and our responsibility for packages are set out in full in the Shipping Policy. Title and risk of loss pass to you when the package is delivered to the address you provided and marked as delivered by the carrier. Our responsibility for a package ends at that point. We are not responsible for packages that are stolen after delivery or for orders sent to an incorrect address entered by the customer.

11. Returns and Refunds

Eligible items may be returned within 14 days of delivery. Returns must be unworn and in original condition, and we cover return shipping. Refunds are issued to the original payment method after inspection. Full terms, conditions, deductions, and exclusions — including the final-sale rule for B-grade and defect items and the deduction of up to 50% for returns that arrive worn or damaged — are set out in the Returns and Refund Policy.

12. Warranty Disclaimer

All products are sold AS IS, WITH ALL FAULTS, beyond the express return rights stated in our Returns and Refund Policy.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY AS TO DURABILITY, PERFORMANCE, FIT, COMFORT, OR SUITABILITY FOR ANY PURPOSE.

We are not an authorized dealer of any brand sold on this Site. Manufacturer warranties, brand repair or replacement programs, and brand customer service may not be available for items purchased here, and brands may decline warranty service for products not purchased through their authorized channels. Any manufacturer warranty that does apply is provided by the manufacturer, not by us, and must be pursued directly with them. Nothing in this section limits any warranty right that cannot lawfully be disclaimed under applicable state law.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO ANY PRODUCT OR ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST OPPORTUNITY, OR PERSONAL INJURY ARISING FROM MISUSE OF A PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow these limitations, so parts of this section may not apply to you.

14. Chargebacks and Payment Disputes

If you have a problem with an order, contact support@hadousupply.com first — we resolve nearly all issues directly and quickly. Filing a chargeback without first contacting us is a breach of these terms. We reserve the right to contest any chargeback with the evidence we retain, including order records, address verification, tracking, delivery confirmation, and correspondence, and to suspend or refuse future orders from customers who file fraudulent or abusive chargebacks. Fraudulent chargebacks may be referred for collection.

15. Dispute Resolution

All disputes arising out of or relating to any purchase are subject to the informal resolution requirement, binding individual arbitration agreement, class action and jury trial waiver, opt-out right, and New York governing law and venue provisions set out in Sections 12 and 13 of our Terms of Use, which are incorporated here in full.

16. General

• Severability. If any provision is unenforceable, it will be modified or severed and the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Changes. We may revise these Terms of Sale at any time. The version in effect when you place your order governs that order.

17. Contact

All order questions, cancellations, and support requests: support@hadousupply.com.