This Shipping Policy explains how, where, and when we ship orders placed on hadousupply.com, and where our responsibility for a package begins and ends. It forms part of our Terms of Sale.

1. Where We Ship

We ship to addresses within the United States only, including the 50 states and the District of Columbia. We do not currently ship internationally.

We ship to residential and business addresses and to USPS Post Office Boxes. We are unable to guarantee delivery to APO, FPO, and DPO addresses, freight forwarders, or package-consolidation services, and we are not responsible for orders sent to any forwarder once the carrier confirms delivery to that address.

2. Order Processing and Handling Time

Orders are picked, packed, and dispatched from our fulfillment facility within 1–3 business days of the order being placed. Business days are Monday through Friday, excluding federal holidays. Orders placed on a weekend or holiday begin processing on the next business day.

Processing may take longer during high-volume periods, promotional launches, and holiday seasons. If your order will be delayed beyond the normal window, we will email you.

3. Shipping Method and Delivery Times

All orders ship via USPS Ground Advantage unless otherwise stated at checkout. Typical transit time is 2–5 business days after dispatch, depending on the destination.

Delivery windows are estimates provided by the carrier, not guarantees. Total time to receive your order equals handling time plus transit time. We do not guarantee delivery by any specific date and cannot offer refunds, credits, or shipping-cost reimbursement for transit delays.

We are not responsible for delays caused by the carrier, weather, natural disasters, carrier network disruptions, labor actions, customs or regulatory action, or other circumstances outside our reasonable control.

4. Shipping Costs

Shipping cost is calculated at checkout based on your destination and order contents, and is displayed before you complete your purchase. Any free-shipping threshold or promotional shipping offer is stated on the Site and applies only while that offer is live and only to qualifying orders. Shipping charges are not refunded when an order is returned for reasons other than our error, except as stated in the Returns and Refund Policy.

5. Tracking

You will receive a shipping confirmation email with a USPS tracking number once your order is dispatched. Tracking information may take up to 24–48 hours to begin updating after the label is created. Tracking is maintained by USPS; we do not control the accuracy or timing of scan events.

6. Split Shipments

Orders containing multiple items may ship in more than one package, at no additional cost to you. If your order ships in multiple parcels, you will receive separate tracking numbers.

7. Address Accuracy — Your Responsibility

You are responsible for entering a complete and correct shipping address. We ship to the address exactly as entered at checkout. We are not responsible for orders delivered to an incorrect, incomplete, or outdated address supplied by the customer, and we do not issue refunds or replacements for those orders.

If you notice an error in your shipping address, email support@hadousupply.com immediately. We will correct it if the order has not yet been dispatched. Once a label has been created or the package has left our facility, the address cannot be changed.

7.1 Undeliverable and Returned Packages

If a package is returned to us as undeliverable because of an incorrect or incomplete address, an unclaimed delivery, or a refused delivery, we will contact you at the email on the order. You may choose to have the order reshipped, in which case you are responsible for the cost of reshipment, or refunded for the value of the merchandise, less the original outbound shipping cost. If we do not hear from you within 30 days of the package being returned to us, the order will be refunded for merchandise value less outbound shipping, and the items returned to stock.

8. Lost, Stolen, and Missing Packages

8.1 Packages Marked Delivered

Once USPS marks a package as delivered to the address you provided, our responsibility for that package ends. We are not responsible and do not issue refunds or replacements for packages that are stolen, misplaced, or otherwise lost after the carrier has confirmed delivery.

If a package shows as delivered but you have not received it, we recommend the following steps, which resolve the large majority of these cases: check all entrances, mailrooms, lockers, and with building staff or neighbors; wait 24–48 hours, as carriers sometimes scan a package as delivered before the final drop-off; and file a missing-mail search with USPS at usps.com along with a report to your local post office using the tracking number.

We will supply tracking records and any documentation you need to support a claim with USPS or with your local authorities, but the claim is yours to file.

8.2 Packages Lost in Transit

If tracking has not updated for an extended period and the package has not been marked delivered, contact support@hadousupply.com. We will open a trace with USPS. If USPS confirms the package was lost in transit before delivery, we will replace the item if it is still in stock, or refund it in full.

9. Damaged Packages

If your package arrives visibly damaged or the contents were damaged in transit, email support@hadousupply.com within 5 days of delivery with your order number and photographs of the outer packaging, the shipping label, and the damaged item. We will review and, where the damage occurred in transit, replace or refund the affected item.

10. Incorrect or Missing Items

If you receive the wrong item, or an item is missing from your order, email support@hadousupply.com within 7 days of delivery with your order number and a photograph of what you received. We will correct the error at our cost, including return shipping for any item sent in error.

11. Sales Tax

Applicable state and local sales tax is calculated at checkout based on your delivery address and is shown before you complete your purchase.

12. Changes to This Policy

We may update this Shipping Policy at any time. The version in effect at the time you place your order applies to that order.

13. Contact

Shipping questions, address corrections, and delivery issues: support@hadousupply.com.

We want you to be satisfied with your purchase. This policy explains what can be returned, how long you have, what condition items must be in, who pays for shipping, and how refunds are calculated and issued. It forms part of our Terms of Sale.

1. Return Window

You have 14 days from the delivery date to request a return. The delivery date is the date USPS marks your package as delivered. Requests made after 14 days cannot be accepted.

Your return request must be submitted to support@hadousupply.com within the 14-day window. Once your return is approved, the item must be postmarked back to us within 7 days of approval.

2. Condition Requirements

To be eligible for a refund, returned items must be:

• Unworn, unused, and unwashed, with no signs of wear on the soles, uppers, or interior.
• Free of odors, including smoke, perfume, and pet odor.
• Returned with all original tags attached and all original components included, such as laces, insoles, dust bags, hardware, and inserts.
• Returned in the original product packaging where the item was supplied with it. Shoe boxes must be intact and must not be used as the shipping box or have a label applied directly to them.
• Accompanied by proof of purchase, which is your order number.

3. Items That Cannot Be Returned

B-grade, defect, cosmetic-flaw, factory-second, and clearance items are FINAL SALE. These items are not returnable, exchangeable, or refundable. The condition of each such item is disclosed in the listing description before you buy, and the discounted price reflects that condition.

The following are also not returnable:

• Items marked "Final Sale" or "Non-Returnable" in the listing.
• Gift cards and store credit.
• Items returned outside the 14-day window, or postmarked more than 7 days after return approval.
• Items returned without a return authorization.
• For hygiene reasons, socks, underwear, and other intimate apparel, once opened.

4. How to Start a Return

1. Email support@hadousupply.com within 14 days of delivery with your order number, the item or items you wish to return, and the reason for the return.
2. We will review your request and, if approved, email you a return authorization along with a prepaid USPS return shipping label.
3. Pack the item securely in an outer shipping box or mailer. Do not apply the shipping label directly to the product box. Include a copy of the return authorization or write your order number inside the package.
4. Drop the package with USPS within 7 days of receiving your label and keep the drop-off receipt until your refund is issued.

5. Return Shipping Costs

We cover return shipping. Approved returns ship back to us on a prepaid label we provide, at no cost to you.

If you return an item using your own label without a prepaid label from us, we will not reimburse that shipping cost, and we cannot be responsible for a return that is lost or damaged in transit before it reaches us. Returns sent without a return authorization may be refused or returned to sender.

6. Inspection

Every return is inspected on arrival. Inspection takes 3–5 business days from the date the package is received at our facility. We check the item against the condition requirements in Section 2 and confirm that all original components are present.

We will email you when the inspection is complete and tell you the refund amount before it is processed.

7. Refunds

Approved refunds are issued to the original payment method used for the purchase. We do not refund to a different card, to a different person, or by cash, check, or transfer. Store credit is available as an alternative only if you request it.

Once we process the refund, your bank or card issuer typically posts the funds within 5–10 business days. That timing is controlled by your financial institution, not by us.

Sales tax paid on returned merchandise is refunded with the item. Original outbound shipping charges are refunded only where the return is the result of our error, such as a wrong, missing, or transit-damaged item.

8. Deductions for Returns Not in Original Condition

If a returned item arrives worn, damaged, altered, or incomplete, we will deduct up to 50% of the item’s purchase price from your refund, based on the condition it arrives in and the extent of the loss in value.

Circumstances that lead to a deduction include:

• Visible wear on the outsole, midsole, upper, or interior lining.
• Scuffs, marks, stains, creasing, or odor not present when the item shipped.
• Missing tags, laces, insoles, hardware, dust bags, or other original components.
• Damaged, crushed, or missing original packaging, or a shipping label applied directly to the product box.
• Alterations, customization, resizing, repairs, or cleaning attempts.

We will email you photographs of the condition and the specific deduction amount before the refund is processed. If you disagree with the assessment, reply within 5 days and we will review it with you. If you would prefer the item returned to you instead of accepting a reduced refund, tell us within 5 days and we will ship it back at your cost.

9. Returns We Cannot Accept

If a returned item is counterfeit, is not the item we shipped, arrives with the item substituted, or is damaged beyond the point where a partial refund is appropriate, we will not issue a refund. We will notify you, hold the item for 14 days, and return it to you at your cost on request. Attempting to return a substituted or counterfeit item is fraud and may be referred to the payment processor and to law enforcement.

10. Exchanges

We do not process direct exchanges. Because inventory moves quickly and sizes sell out, the fastest way to get a different size, color, or item is to place a new order for the item you want and return the original item under this policy for a refund.

11. Wrong, Missing, or Transit-Damaged Items

If we shipped the wrong item, an item is missing, or an item arrived damaged in transit, this is our error and normal return conditions do not apply. Email support@hadousupply.com within 5 days of delivery with your order number and photographs. We will replace the item if it is in stock, or refund it in full including shipping, and we cover all return shipping.

12. Cancelling an Order Instead of Returning It

If your order has not yet shipped, you can cancel it outright for a full refund rather than going through a return. Email support@hadousupply.com as soon as possible. Orders cannot be cancelled once they have been dispatched. See the Terms of Sale for full cancellation terms.

13. Refused Deliveries

Refusing delivery is not a return. If you refuse a package, it is handled under the undeliverable-package terms of our Shipping Policy: you will be refunded for merchandise value less the original outbound shipping cost once the package reaches us and is inspected.

14. Contact Us Before Filing a Chargeback

If something is wrong with your order, email support@hadousupply.com first. We resolve nearly every issue quickly and directly. Filing a chargeback without contacting us breaches our Terms of Sale, and we will contest it with our order, tracking, delivery, and correspondence records.

15. Changes to This Policy

We may update this policy at any time. The version in effect on the date you placed your order applies to that order.

16. Contact

All return requests, refund questions, and condition disputes: support@hadousupply.com.