Returns & Refund Policy

We want you to be satisfied with your purchase. This policy explains what can be returned, how long you have, what condition items must be in, who pays for shipping, and how refunds are calculated and issued. It forms part of our Terms of Sale.

1. Return Window

You have 14 days from the delivery date to request a return. The delivery date is the date USPS marks your package as delivered. Requests made after 14 days cannot be accepted.

Your return request must be submitted to support@hadousupply.com within the 14-day window. Once your return is approved, the item must be postmarked back to us within 7 days of approval.

2. Condition Requirements

To be eligible for a refund, returned items must be:

• Unworn, unused, and unwashed, with no signs of wear on the soles, uppers, or interior.
• Free of odors, including smoke, perfume, and pet odor.
• Returned with all original tags attached and all original components included, such as laces, insoles, dust bags, hardware, and inserts.
• Returned in the original product packaging where the item was supplied with it. Shoe boxes must be intact and must not be used as the shipping box or have a label applied directly to them.
• Accompanied by proof of purchase, which is your order number.

3. Items That Cannot Be Returned

B-grade, defect, cosmetic-flaw, factory-second, and clearance items are FINAL SALE. These items are not returnable, exchangeable, or refundable. The condition of each such item is disclosed in the listing description before you buy, and the discounted price reflects that condition.

The following are also not returnable:

• Items marked "Final Sale" or "Non-Returnable" in the listing.
• Gift cards and store credit.
• Items returned outside the 14-day window, or postmarked more than 7 days after return approval.
• Items returned without a return authorization.
• For hygiene reasons, socks, underwear, and other intimate apparel, once opened.

4. How to Start a Return

1. Email support@hadousupply.com within 14 days of delivery with your order number, the item or items you wish to return, and the reason for the return.
2. We will review your request and, if approved, email you a return authorization along with a prepaid USPS return shipping label.
3. Pack the item securely in an outer shipping box or mailer. Do not apply the shipping label directly to the product box. Include a copy of the return authorization or write your order number inside the package.
4. Drop the package with USPS within 7 days of receiving your label and keep the drop-off receipt until your refund is issued.

5. Return Shipping Costs

We cover return shipping. Approved returns ship back to us on a prepaid label we provide, at no cost to you.

If you return an item using your own label without a prepaid label from us, we will not reimburse that shipping cost, and we cannot be responsible for a return that is lost or damaged in transit before it reaches us. Returns sent without a return authorization may be refused or returned to sender.

6. Inspection

Every return is inspected on arrival. Inspection takes 3–5 business days from the date the package is received at our facility. We check the item against the condition requirements in Section 2 and confirm that all original components are present.

We will email you when the inspection is complete and tell you the refund amount before it is processed.

7. Refunds

Approved refunds are issued to the original payment method used for the purchase. We do not refund to a different card, to a different person, or by cash, check, or transfer. Store credit is available as an alternative only if you request it.

Once we process the refund, your bank or card issuer typically posts the funds within 5–10 business days. That timing is controlled by your financial institution, not by us.

Sales tax paid on returned merchandise is refunded with the item. Original outbound shipping charges are refunded only where the return is the result of our error, such as a wrong, missing, or transit-damaged item.

8. Deductions for Returns Not in Original Condition

If a returned item arrives worn, damaged, altered, or incomplete, we will deduct up to 50% of the item’s purchase price from your refund, based on the condition it arrives in and the extent of the loss in value.

Circumstances that lead to a deduction include:

• Visible wear on the outsole, midsole, upper, or interior lining.
• Scuffs, marks, stains, creasing, or odor not present when the item shipped.
• Missing tags, laces, insoles, hardware, dust bags, or other original components.
• Damaged, crushed, or missing original packaging, or a shipping label applied directly to the product box.
• Alterations, customization, resizing, repairs, or cleaning attempts.

We will email you photographs of the condition and the specific deduction amount before the refund is processed. If you disagree with the assessment, reply within 5 days and we will review it with you. If you would prefer the item returned to you instead of accepting a reduced refund, tell us within 5 days and we will ship it back at your cost.

9. Returns We Cannot Accept

If a returned item is counterfeit, is not the item we shipped, arrives with the item substituted, or is damaged beyond the point where a partial refund is appropriate, we will not issue a refund. We will notify you, hold the item for 14 days, and return it to you at your cost on request. Attempting to return a substituted or counterfeit item is fraud and may be referred to the payment processor and to law enforcement.

10. Exchanges

We do not process direct exchanges. Because inventory moves quickly and sizes sell out, the fastest way to get a different size, color, or item is to place a new order for the item you want and return the original item under this policy for a refund.

11. Wrong, Missing, or Transit-Damaged Items

If we shipped the wrong item, an item is missing, or an item arrived damaged in transit, this is our error and normal return conditions do not apply. Email support@hadousupply.com within 5 days of delivery with your order number and photographs. We will replace the item if it is in stock, or refund it in full including shipping, and we cover all return shipping.

12. Cancelling an Order Instead of Returning It

If your order has not yet shipped, you can cancel it outright for a full refund rather than going through a return. Email support@hadousupply.com as soon as possible. Orders cannot be cancelled once they have been dispatched. See the Terms of Sale for full cancellation terms.

13. Refused Deliveries

Refusing delivery is not a return. If you refuse a package, it is handled under the undeliverable-package terms of our Shipping Policy: you will be refunded for merchandise value less the original outbound shipping cost once the package reaches us and is inspected.

14. Contact Us Before Filing a Chargeback

If something is wrong with your order, email support@hadousupply.com first. We resolve nearly every issue quickly and directly. Filing a chargeback without contacting us breaches our Terms of Sale, and we will contest it with our order, tracking, delivery, and correspondence records.

15. Changes to This Policy

We may update this policy at any time. The version in effect on the date you placed your order applies to that order.

16. Contact

All return requests, refund questions, and condition disputes: support@hadousupply.com.